Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Author: Taylor Tran

Social media channels have been turning themselves from places to get news to places to sell. Especially, with many eCommerce stores showing up, online merchants find their way to sell on Facebook Messenger to increase conversion rates.

Facebook Messenger – Indispensable Selling Tool

With current 1.5 billion active users on Facebook Messenger and 60 million messages sent every single day, Facebook Messenger has become a very potential sales channel for social commerce businesses.

More and more social commerce businesses are leveraging Facebook Messenger to communicate with their customers. Now, Facebook Messenger even allows users to place orders and check-out right on spot.

Obviously, Facebook has been constantly developing its family of apps to buy merchants all the advantages and tools to sell online. Typically, Facebook has partnered with Socialhead to launch the Facebook Business Extension which allows you to set up a Facebook Shop simply within clicks.

Sell on Facebook Messenger - Socialhead

Sell on Facebook Messenger – Socialhead

Despite all the advantages of Facebook Messenger, it’s not easy to manage messaging for multiple Facebook accounts or pages at the same time. Furthermore, you may run into trouble when there are too many messages to reply to. 

If you want to sell on Facebook Messenger and leverage it to the fullest, you should use Shopify apps to support your businesses.  And all you need to sell on Facebook Messenger easily and effectively is ‘Socialreply’.

Socialrepy – One tool to sell on Facebook Messenger with smoother chat flow & higher conversion.

What is Socialreply capable of?

Socialreply is a Facebook Messenger Marketing tool that integrates your Shopify store with multiple Facebook pages and accounts. More than live-chat support, it is an app to make conversations that sell.

Socialreply enabled Shopify merchants to link unlimited Facebook accounts. By doing that, you can respond to all messages and comments across Facebook accounts and pages. Merchants can send product information to customers and place orders right in chat. 

Get higher conversion with Socialreply

Get higher conversion with Socialreply

More than just messaging and responding, Socialreply also provides additional useful features that allow merchants to auto-reply comments, auto-hide comments as you want.

Certain features to help you sell on Facebook Messenger are not enough. However, Socialhead keeps on upgrading Socialreply to version 1.21 for your better selling experience.

Create Your Own Chat Flow

For the very first time, merchants are allowed to design their own chat flow in Socialreply V1.21.

The app provides 3 available triggers for you to decide how your order processing via chat will be like. 

  • Placed Order
  • Fulfilled Order
  • Canceled Order

To craft your Chat Flow, you get 2 options.

Option 1: Use available templates

Go to Chat Flow section > Pick a template > Save > Done

Go to the Chat Flow section

Go to the Chat Flow section

There are 3 chat flow templates for you to choose from: 

  • Shipping Update
  • Order Confirmation
  • Order Cancellation
Click on a template to use it

Click on a template to use it

Option 2: Create New Flow

  • Step 1: Go to Chat Flow section > Create New Flow > Name your flow & Click on Blank Flow > Create 
Click on Create Your Flow to craft your own

Click on Create Your Flow to craft your own

  • Step 2:  Choose triggers to design flows > Drag & drop to add content, buttons, etc.
Pick triggers for your flow

Pick triggers for your flow

 

Drag & drop to add more triggers

Drag & drop to add more triggers

  • Step 3: Link triggers with each other to create a complete flow > Save > Done

""</b Copy the given snippet to your HTML where you would like the Messenger Checkbox to be displayed on Product Detail or Shopping Cart.

Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Copy the snippet here and paste it into your HTML

Or go to Opt-in Action > Choose a chat flow > Save > Done

Sell on Facebook Messenger - Socialhead

Sell on Facebook Messenger – Socialhead

Click on the title or content to customize them as you want

Click on the title or content to customize them as you want

If you want to best attract your customers’ attention, you can customize your content in Facebook Checkbox. 

Conclusion

Socialreply is the best app for Shopify merchants to sell on Facebook Messenger. By providing multiple crucial features, Socialreply enables you to manage your Facebook Messenger effectively. No matter where you are or how many accounts you have, you can manage them all with ease.

In brief, Socialreply enables you to:

  • Connect and manage multiple Facebook accounts in one place
  • Chat and reply to all messages and comments across Facebook accounts
  • Set auto-reply messages and comments by conditions
  • Auto-hide comments by rules
  • Create your own smooth chat flow
  • Grow customer list by Facebook Messenger subscription

And more upcoming features in the future.

Get Socialreply and other Socialhead apps for FREE on Shopify App Store or visit Socialhead Platform.

If you have any questions while using these features, do not hesitate to contact us via in-app live chat or email at support@socialhead.io or visit Socialhead Help Center.