Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

 

Facebook Messenger – Indispensable Selling Tool

With current 1.5 billion active users on Facebook Messenger and 60 million messages sent every single day, Facebook Messenger has become a very potential sales channel for social commerce businesses.

More and more social commerce businesses are leveraging Facebook Messenger to communicate with their customers, and now Facebook Messenger even allows users to place orders and check-out right on spot.

Obviously, Facebook has been constantly developing their family of apps to buy merchants all the advantages and tools to sell online. Typically, Facebook has partnered with Socialhead to launch the Facebook Business Extension which allows you to set up a Facebook Shop simply within clicks.

Despite all the advantages Facebook Messenger offers, there are still obstacles. For instance, managing messaging for multiple Facebook accounts or pages at the same time is not easy at all. Not to mention that you may run into trouble when there are too many messages to reply to. 

If you want to sell on Facebook Messenger and leverage it to the fullest, then you should use Shopify apps to support your businesses. 

All you need to sell on Facebook Messenger easily and effectively is ‘Socialreply’.

Socialrepy – One tool to sell on Facebook Messenger with smoother chat flow & higher conversion.

What is Socialreply capable of?

Socialreply is a Facebook Messenger Marketing Tool that integrates your Shopify store with multiple Facebook pages and accounts. More than live-chat support, Socialreply is an app to make conversations that sell.

Socialreply enabled Shopify merchants to link unlimited Facebook accounts. By doing that, you can respond to all messages and comments across Facebook accounts and pages. Merchants can send product information to customers and place orders right in chat. 

More than just messaging and responding, Socialreply provides additional useful features that allow merchants to auto-reply chat & comments, auto-hide comments as you want. Learn how to set up here.

Certain features to help you sell on Facebook Messenger are not enough since Socialhead keeps on upgrading Socialreply for a better selling experience on Facebook Messenger with version 1.21.

Create Your Own Chat Flow

For the very first time, merchants are allowed to design their own chat flow in Socialreply V1.21.

Socialreply provides 3 available triggers for you to decide how your order processing via chat will be like. 

  • Placed Order
  • Fulfilled Order
  • Canceled Order

To craft your Chat Flow, you get 2 options.

Option 1: Use available templates

Go to Chat Flow section > Pick a template > Save > Done

Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Go to the Chat Flow section

There are 3 chat flow templates for you to choose from: 

  • Shipping Update
  • Order Confirmation
  • Order Cancellation
Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Click on a template to use it

Option 2: Create New Flow

  • Step 1: Go to Chat Flow section > Create New Flow > Name your flow & Click on Blank Flow > Create 
Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Click on Create Your Flow to craft your own

  • Step 2:  Choose triggers to design flows > Drag & drop to add content, buttons, etc.
Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Pick triggers for your flow

Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Drag & drop to add more triggers

  • Step 3: Link triggers with each other to create a complete flow > Save > Done
Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

If you have more than one trigger, then link them with each other

Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Click on the small circle to draw a connection between each trigger

Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Then connect the line with the trigger, then your flow is formed by steps

Your chat flow will be built on how you design it. A chat flow with intention will help you communicate with customers smoothly.

Growth Tools

Socialreply V1.21 offers you Growth Tools to grow the list of subscribers by letting them opt-in for receiving messages via Facebook Messenger.

By showing Facebook Checkbox, you will encourage customers to subscribe to your Facebook Messenger and receive the latest notifications about your brands and products. 

There are 3 positions that your Facebook Checkboxs appear

  • Facebook Checkbox in Product Detail
  • Facebook Checkbox in Shopping Cart
  • Facebook Button in Thank You Page

These features are optional so you can Enable or Disable them anytime to serve your own purpose.

To activate Facebook Checkbox, follow these steps:

  • Step 1: Click on the Facebook Checkbox
Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Click on the section for further adjustments

  • Step 2: Go to Initial State > Copy the given snippet to your HTML where you would like the Messenger Checkbox to be displayed on Product Detail or Shopping Cart.
Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Copy the snippet here and paste it into your HTML

Or go to Opt-in Action > Choose a chat flow > Save > Done

Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

You can also customize your content in Facebook Checkbox as you want to best attract your customers’ attention. 

Socialreply - Sell on Facebook Messenger with Smoother Chat Flow & Higher Conversion. Why Not?

Click on the title or content to customize them as you want

Conclusion

Socialreply is the best app for Shopify merchants to sell on Facebook Messenger. By providing multiple crucial features, Socialreply enables you to manage your Facebook Messenger effectively no matter where you are or how many accounts you have.

In brief, Socialreply enables you to

  • Connect and manage multiple Facebook accounts in one place
  • Chat and reply to all messages and comments across Facebook accounts
  • Set auto-reply messages and comments by conditions
  • Auto-hide comments by rules
  • Create your own smooth chat flow
  • Grow customer list by Facebook Messenger subscription

And more upcoming features in the future.

Get Socialreply and other Socialhead apps for FREE on Shopify App Store or visit Socialhead Platform.

If you have any questions while using these features, do not hesitate to contact us via in-app live chat or email at support@socialhead.io or visit Socialhead Help Center.