If you are in the eCommerce business, you will need to prepare yourself to confront the huge traffic coming to your store. Fortunately, there are Shopify live chat apps available to help you reduce the pressure.
Live chat is the small bubble at the bottom corner of many websites. It is usually programmed to greet visitors and notify store owners whenever there is a request from customers via this chat bubble.
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Why should you use Live Chat apps for your Shopify business?
For any business, whether big or small, it is important to offer proper support at the right time to fill the gap between business and customers. Therefore, live chat support can be your top-tier solution.
- Firstly, it’s live and that is what matters the most. Your site visitors can get in touch with you and seek help in seconds. As a result, this helps reduce the time for waiting and increases customer satisfaction with your brand.
- Secondly, customers prefer this type of support. Although support via phone or email has been around for ages, people are finding more alternative ways to communicate. And surprisingly, customers prefer live chat as the main channel of communication when talking to customer support.
- And lastly, this helps you build better connections between customers and your business. Live chat empowers businesses to connect customers in a more personal way, giving better opportunities to confirm more sales.
On the other hand, if your Shopify business focuses more on the Messenger app, you should take a look at the best Facebook chat apps to convert more sales.
Best Shopify Live Chat apps for upcoming 2022
For all the benefits above, you will need a way to manage all of your customers’ messages so that you won’t miss any. Fortunately, we have finalized our list of 9 top live chat apps for Shopify to leverage your business.
Socialreply: Live Chat, Chatbot by Socialhead
If you are looking for a way to manage all messages from your customers, Socialreply will be a great solution. It is one of the best Shopify live chat apps that integrate your Shopify store with many Facebook pages and accounts.
Socialreply: Live Chat, Chatbot by Socialhead is a Facebook Messenger Marketing tool to help you boost sales and support your customers in one place.
- More than just live chat, this Shopify app enables you to place orders directly from the chat. In other words, you can place customer orders and send the payment information directly.
- Additionally, online merchants can send product information with images and links. With this feature, you can keep your conversation with customers smoothly and uninterruptedly.
- Furthermore, if you truly want to have a live chat with your customers, Socialreply will take care of that. This one of the top Shopify live chat apps provides merchants with Live Script. This feature allows merchants to manage comments in their live stream videos for a seamless shopping experience.
- Moreover, Socialreply also allows you to custom chat flow with growth tools. This is an automatic growth tool and it lets merchants customize display content, time, and position to attract customer engagement.
More importantly, Socialreply also integrates with Instagram Direct Messages. As a result, you can manage all messages from both platforms in one place to have a complete eCommerce experience.
- Allow placing orders within the chat.
- Directly send product information with images and links.
- Provide the Live Script feature for managing live stream videos.
- Provide the ability to custom chat flow with growth tools.
- Integrate with Instagram DM, Facebook Messenger, and more.
- Offer great and dedicated customer support.
WhatsApp Helpdesk + Marketing by DelightChat Inbox & Marketing
Price: Free plan available. Upgrading plan starting from $29/month.
DelightChat is a customer support tool built for Shopify brands to deliver out-of-the-box customer service.
It’s designed to help you manage all your support conversations from a single screen – be it with customers or with your team members! Additionally, all DelightChat plans support unlimited team members and unlimited brands under one account.
That’s also what makes them a super-affordable Shopify customer support tool that scales with your business while keeping your costs at a minimum.
If you operate a Shopify store, you should try DelightChat for your customer support.
- Respond to customers on WhatsApp, Email, Facebook and Instagram comments, Messenger, Instagram DMs, and Live Chat.
- Automate repetitive tasks like tagging and assigning tickets, out-of-business replies, and more with Automations.
- Auto-respond and send personalized replies to customers instantly.
- Customizable Live chat and self-serve widget built-in.
- Analytics and Tracking on a simple dashboard.
- Priced up to 90% lower than competitors to save you money on support.
Formilla Live Chat by Formilla.com
Price: Starting from $29.99/month with a 15-day free trial.
Formilla Live Chat is another great option for the best Shopify live chat apps for any online merchant. This Shopify app offers free live chat with premium services for your online store.
Online store owners can improve the customer’s services and their satisfaction while boosting more sales.
- Formilla Live Chat supports multiple platforms. As an online store owner, you can chat with your customers via any iOS or Android device by simply logging into the app. Therefore, you can keep in touch with your customers anywhere, even if you are on a trip.
- Additionally, this one of the top Shopify live chat apps offers real-time visitor monitoring ability. This feature allows you to see how many active visitors are on your website. You can also initiate live chats with them and take more actions such as viewing their page URL, referring sites, and more.
- Moreover, Shopify merchants can have support with multiple languages for international customers. The app’s premium packages also enable merchants to customize their live chat widget in many languages, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, and more.
More importantly, you will never miss a chat with your customers by enabling the Desktop Notifications feature. Therefore, you will see an alert box displayed whenever you receive a chat from a customer.
- Support multiple platforms.
- Provide the real-time visitor monitoring ability.
- Support multi-languages for international customers.
- Offer desktop notifications.
Tidio ‑ Live Chat & Chatbots by TIDIO LLC
Price: Free installation. Upgrading plan available from $15/month.
Similar to other best Shopify live chat apps, Tidio ‑ Live Chat & Chatbots will make another great option for any online business. As a Shopify merchant, you can rest assured that this app is the right tool to increase your customers’ satisfaction and increase sales to your online store.
Tidio ‑ Live Chat & Chatbots can merge live chat, bots, and marketing automation to meet the most demanding store owners.
- This Shopify app enables your store to instantly reply to your customers’ queries. Moreover, you can also empower your online store services with the fastest and most effective form of communication when using this app. Therefore, you can increase your store sales up to 40% whenever customers want to contact you via live chat.
- Additionally, Tidio ‑ Live Chat & Chatbots offers online merchants one of the features from top Shopify live chat apps. With bots, your customers can always get responded to even when you are away or busy. This feature will allow your business to run more smoothly and efficiently.
- Furthermore, you will never miss a message from your customers with the help of email and Messenger integration. In this Shopify app, you will get all your channels in one place, enabling you to reply to any messages.
More importantly, Tidio ‑ Live Chat & Chatbots is among the best Shopify live chat apps that are capable of integrating with GetResponse, Zendesk, Mailchimp, and Google Analytics.
- Quick and easy installation.
- Offer the ability to reply instantly to customers’ queries.
- Provide automatic chatbots to respond to customers’ queries.
- Support for more than 20 integrations.
- Support multiple languages.
Live Chat, ChatBot, Cart Saver by Roger Wilco LLC
Price: Free installation. Upgrading plan available from $21/month.
Live Chat, ChatBot, Cart Saver by Roger Wilco LLC is undoubtedly one of the best Shopify live chat apps for any business. It is the Shopify app that allows merchants to sell more, answer questions, and relieve concerns, helping visitors place orders.
Additionally, you can use this app to collect feedback to improve your online store, including identifying problems and collecting contact information. As a result, you can understand your customers better and provide better services.
- This one of the top Shopify live chat apps provides online merchants with a list of real-time visitors. Therefore, store owners can easily see who is on their website, where they are from, and what they put in their carts.
- Moreover, Live Chat, ChatBot, Cart Saver (or Chatra Live Chat) offers live typing insights. With this feature, you can see what your customers are typing even before they hit the ‘Send’ button. As a result, you will have more time to prepare a more proper answer for your customers.
- Besides, this Shopify app also offers online store owners the group chats feature. In other words, as a merchant, you can arrange for some agents to talk to a customer in a group chat. This, eventually, helps solve pressing issues, bringing a new level of service.
More importantly, Chatra Live Chat is among the best Shopify live chat apps supporting multi-platform. This feature allows merchants to work everywhere, whether it is Windows, iOS, or Android.
- Provide a list of real-time visitors.
- Offer merchants with live typing insights.
- Offer group chats to customers for problem-solving.
- Support multiple platforms.
HelpCenter | FAQ HelpDesk Tabs by Vertex LV
Price: Free installation. Upgrading plan available from $4.99/month.
Similar to other top Shopify live chat apps, HelpCenter | FAQ HelpDesk Tabs by Vertex LV will make a great solution. It is one of the apps on Shopify that aim at making more effective interactions with customers.
HelpCenter | FAQ HelpDesk Tabs is a user-friendly customer service app for anyone who wants to join eCommerce. This Shopify app is truly a lifesaver for any online store that focuses on customer experience.
- By offering the Live chat functionality, online merchants can let customers contact their business in real-time and even after office hours.
- HelpCenter | FAQ HelpDesk Tabs also provides a multilingual FAQ builder for Shopify business. As a result, online store owners can have their FAQ well-organized and easy to navigate through all pages.
- Additionally, this one of the best Shopify live chat apps enables you to manage all inquiries from multiple channels. Those include emails, chats, or even Facebook Messenger in just one place.
Therefore, you can save lots of valuable time for both your support team and customers with all of the above features. And this will help you bring a more seamless and professional experience to your customers.
- Offer live chat for quick and effective communication with customers.
- Provide store owners with a multilingual FAQ builder.
- Allow merchants to access and manage inquiries from multiple channels.
- Provide custom tags, templates, automatic responses, and more.
Reamaze Live Chat & Helpdesk
Price: Starting from $29/month with a 14-day free trial.
Reamaze Live Chat & Helpdesk is one more great option for the best Shopify live chat apps for all eCommerce businesses. This Shopify app helps merchants unify email, Messenger, Instagram DM, SMS, and live chat conversations in one shared box.
With this live chat app for Shopify, online merchants can get and provide customer support that results in more conversions.
- Reamaze Live Chat & Helpdesk is among the top Shopify live chat apps that provide centralized customer service. With this feature, online merchants can manage customer support requests from multiple platforms, including email, live chat, Instagram, VOIP, and more in one place.
- Additionally, this app also offers automation and bots to reduce customer service time. In other words, this feature allows merchants to add more efficiency to their customer support and service experience.
More importantly, you can boost sales to your online store while using this live chat app for Shopify. For example, as an online merchant, you can create automated marketing campaigns for holiday promotions, sales, cross and up-selling, and product announcements.
- Offer satisfaction surveys and ratings to customers.
- Provide online merchants with centralized customer service.
- Offer automation and bots for reducing service time.
- Support FAQ management.
Live Chat & Customer Service by PerfectApps
Live Chat & Customer Service by PerfectApps is one more app in the list of top Shopify live chat apps. This Shopify app enables online merchants to reduce ticket first response time.
Additionally, this app also allows you to provide proactive and personalized support to shoppers. As a result, you can satisfy customers with your service and turn them into your loyal fans, boosting conversion rates.
- This live chat app from PrefectApps has a FAQ integrated into the chatbox. This feature allows your customers to find the answers they want quickly and conveniently. Besides, this also helps reduce repetitive questions from your live chat and eliminates ticket backlog.
- Moreover, this Shopify app provides online merchants with smart triggers to increase conversion rates. As an online store owner, you can create advanced triggers to sort out visitor groups in your store. Therefore, you can set priorities for triggers and set up target messages for each trigger by popping up these messages while visitors are on your site.
Apart from the above features, this one of the best Shopify live chat apps also brings more things to support your eCommerce business. There are beautiful stickers and emojis, file transfers, auto-assign chat to available agents, and more.
- Easy installation with no coding required.
- Integrate FAQ into the chatbox.
- Offer smart triggers to increase conversion rates.
- Provide tons of features and optimization to your live chat.
- Offer full customization to make the chat widget fit your store.
Gorgias ‑ Live Chat & Helpdesk
Price: Starting from $60/month with a 7-day free trial.
Quite similar to HelpCenter | FAQ HelpDesk Tabs, Gorgias ‑ Live Chat & Helpdesk also offers a fully equipped help desk ticketing system. It is among the best Shopify live chat apps for eCommerce stores and their CS team to make a smoother communication experience.
This Shopify app empowers your customer service team to manage all support in one place, reducing response time and increasing the customer support teams’ efficiency.
- Gorgias ‑ Live Chat & Helpdesk provides customer service on every CRM channel. In other words, you can manage every conversation from email, live chat, phone, and social in only one place.
- Additionally, this one of the top Shopify live chat apps can help merchants increase their conversions and revenue. By basing on the URL (like the checkout page), Gorgias can trigger live chats and contact forms, letting you engage your customers automatically.
More importantly, this is also one of the top Shopify live chat apps that offer seamless integration with social media platforms. As a result, you can expand your online store for more sales opportunities.
- Easy installation.
- Provide customer service on every CRM channel.
- Allow online merchants to increase conversion rates and revenue.
- Offer seamless integration with multiple social media platforms.
JivoChat Live Chat
Price: Free installation. Upgrading plan available from $29/month.
If you are looking for a great live chat solution for your Shopify store, this can be the one. JivoChat Live Chat is an omnichannel business chat app and it is tailored for eCommerce websites.
Moreover, online store owners can also use this app to attract customers coming to their shops.
- JivoChat Live Chat offers the ability to monitor your visitors and smart triggers. These features will help you track your visitors in real-time and start live chats with them proactively.
- This app allows online merchants to contact clients through 11 different channels. As a result, merchants can cover any cases from any channel without fear of missing a message. This is also what makes JivoChat Live Chat among the top Shopify live chat apps.
More importantly, this Shopify app also provides the multi-agent chats feature. It means that you can transfer or invite your colleagues to join the support chats with your customers, reducing the pressure on agents.
- Easy installation.
- Allow visitors monitoring and smart triggers.
- Support multiple chat channels.
- Offer the multi-agent chats feature.
- Support multiple devices and platforms.